Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Contact information — your name, email address, phone number, and service address provided when you book an appointment or contact us.
• Pet information — your pet's name, breed, age, weight, health conditions, and grooming preferences shared at booking or during service.
• Payment information — billing details processed securely through our payment provider. We do not store full card numbers on our servers.
• Usage data — pages visited, time on site, browser type, IP address, and referring URL collected automatically when you use our website.
• Communications — messages, inquiries, or feedback you send us via our contact form, email, or phone.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your grooming appointments.
• Process payments and issue receipts.
• Communicate appointment reminders, service updates, or changes to your booking.
• Tailor our services to your pet's individual needs and history.
• Respond to your inquiries and provide customer support.
• Send occasional promotional offers or newsletters, with your consent.
• Improve our website, services, and overall client experience.
• Comply with legal obligations and enforce our Terms and Conditions.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — trusted third-party vendors (payment processors, scheduling software, email platforms) who assist us in operating our business and are contractually bound to keep your information confidential.
• Legal requirements — when disclosure is required by law, court order, or governmental authority.
• Business transfers — if Baci & Buca is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.
• Safety — when we believe disclosure is necessary to protect the rights, property, or safety of Baci & Buca, our clients, or others.

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and collect usage analytics. Cookies are small text files stored on your device.

You may disable cookies through your browser settings; however, some features of our website may not function correctly without them.

We may use third-party analytics services (such as Google Analytics) to help us understand how visitors interact with our site. These services collect anonymized usage data subject to their own privacy policies.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain business records, resolve disputes, and comply with legal obligations. When your information is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

7. Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete data.
• Deletion — request that we delete your personal information, subject to legal retention requirements.
• Opt-out — unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
• Restriction — request that we limit the processing of your data in certain circumstances.

To exercise any of these rights, please contact us at the details below. We will respond to verified requests within a reasonable timeframe.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict of law provisions.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: